ADORAXE PRIVATE LIMITED
TERMS OF USE
Last updated: 20 June 2026
1.1 These Terms of Use (“Terms”) constitute a legally binding agreement between Adoraxe Private Limited, a company incorporated under the laws of India and having its registered office at INNOV8, RCity, 4th Floor, RCity Offices, Lal Bahadur Shastri Marg, Ghatkopar, Mumbai, Maharashtra 400086 (“Adoraxe”, “Company”, “we”, “our” or “us”), and any individual, business entity, organization, agency, influencer, creator, brand, enterprise customer or other person accessing or using the Services (“User”, “you” or “your”).
1.2 These Terms govern your access to and use of the Adoraxe website located at https://adoraxe.com, including all associated applications, software, dashboards, APIs, integrations, automation tools, analytics services, reporting features, hosted solutions and any related services provided by Adoraxe from time to time (collectively, the “Services”).
1.3 Adoraxe operates as a software-as-a-service platform designed to assist users in managing, automating, synchronizing, publishing, distributing, monitoring and analysing content across supported third-party social media platforms.
1.4 By accessing or using the Services, you acknowledge and agree that your relationship with Adoraxe shall be governed exclusively by these Terms and any policies incorporated herein by reference.
1.5 Adoraxe reserves the right to modify, amend, update or replace these Terms at any time. Material modifications shall become effective upon publication on the Adoraxe website or through such other notification mechanism as Adoraxe may determine appropriate.
1.6 Continued use of the Services following publication of any revised Terms shall constitute acceptance of such revised Terms.
For purposes of these Terms, the following expressions shall have the meanings assigned to them below:
“Account” means a registered account established by a User for purposes of accessing and using the Services.
“Affiliate” means any entity that directly or indirectly controls, is controlled by, or is under common control with a party.
“Automation Rules” means user-configured workflows, publishing instructions, synchronization settings, automation preferences, routing rules, triggers and other configurations established by a User through the Services.
“Connected Account” means any social media profile, page, business account, channel, community, organization profile or other third-party account connected to the Services by a User.
"Content" means any text, image, video, audio, graphic, metadata, caption, comment, hashtag, post, pin, tweet, reel, shorts, story, analytics information or other material.
“Services” means all software, technology, applications, APIs, integrations, automation tools, dashboards, websites and related services provided by Adoraxe.
“Third-Party Platform” means any external platform, service or application integrated with the Services, including Facebook, Instagram, Threads, LinkedIn, TikTok, Pinterest, X, YouTube, Tumblr, Bluesky and any successor platforms.
“User Content” means any Content owned, uploaded, submitted, published, managed, accessed, synchronized or processed by a User through the Services.
“Subscription Plan” means any paid or unpaid service tier offered by Adoraxe.
3.1 The Services are intended solely for persons capable of entering legally binding contracts under applicable law.
3.2 You represent and warrant that you are at least eighteen (18) years of age.
3.3 Individuals under eighteen (18) years of age may only use the Services under the supervision and consent of a parent or legal guardian.
3.4 If you access the Services on behalf of a company, agency, organization or other legal entity, you represent and warrant that you possess full authority to bind such entity and that such entity agrees to be bound by these Terms.
3.5 Adoraxe reserves the right to refuse access to the Services where it reasonably believes that a User lacks the authority or legal capacity required to use the Services.
4.1 Adoraxe provides a cloud-based software platform designed to facilitate social media management, automation, content synchronization, publishing, analytics, reporting and related functionality.
4.2 The Services may include social media account integrations, automated content publishing, cross-platform content synchronization, content scheduling, analytics and engagement reporting, performance monitoring, account management tools, workflow automation, business account administration and such additional features as Adoraxe may introduce from time to time.
4.3 Adoraxe functions as a technology service provider facilitating the publication, synchronization and management of User Content across Connected Accounts and Third-Party Platforms. Adoraxe does not create, own, sponsor, endorse or assume responsibility for User Content.
4.4 Adoraxe does not independently review, verify, monitor, endorse or guarantee the legality, accuracy, reliability or appropriateness of User Content.
4.5 Adoraxe reserves the right to modify, suspend, discontinue or replace any feature of the Services at any time without liability.
5.1 Certain features of the Services may require registration of an Account.
5.2 In creating an Account, you agree to provide accurate, complete and current information.
5.3 You shall maintain and promptly update your Account information as necessary to ensure its accuracy.
5.4 You are solely responsible for maintaining the confidentiality of your login credentials and for restricting access to your Account.
5.5 You accept responsibility for all activities occurring under your Account, whether authorized by you or not, unless caused solely by Adoraxe’s gross negligence or wilful misconduct.
5.6 You shall promptly notify Adoraxe upon becoming aware of any unauthorized use of your Account, suspected security breach, compromise of authentication credentials or unauthorized access to Connected Accounts.
5.7 Adoraxe shall not be liable for losses arising from your failure to maintain adequate Account security.
6.1 In order to utilize certain Services, Users may connect one or more Connected Accounts through official authorization mechanisms provided by Third-Party Platforms.
6.2 Such authorization mechanisms may include OAuth authentication, API permissions, delegated access, authorization tokens, access credentials or other connection methods approved by the applicable Third-Party Platform.
6.3 By connecting a Connected Account, the User expressly authorizes Adoraxe to access, retrieve, process, store, display, transmit, synchronize, publish and manage data, content and information made available through the permissions granted by the User.
6.4 Such permissions may include access to profile information, account identifiers, media files, posts and publications, videos and photographs, analytics and insights, engagement statistics, publishing permissions, administrative permissions and any additional functionality authorized by the User.
6.5 The User acknowledges that Adoraxe may maintain access tokens, authorization credentials or similar technical credentials necessary for ongoing operation of authorized Services.
6.6 Adoraxe does not intentionally require Users to provide passwords associated with Third-Party Platforms unless expressly disclosed.
6.7 The User may revoke authorizations at any time through the relevant Third-Party Platform or through functionality provided within the Services.
6.8 Revocation of permissions may result in reduced functionality, interruption of automation services or termination of certain Service features.
8.1 Users retain all right, title and interest in and to User Content.
8.2 Nothing contained in these Terms shall transfer ownership of User Content to Adoraxe.
8.3 Subject to these Terms, the User grants Adoraxe a worldwide, non-exclusive, royalty-free, revocable and sublicensable licence to access, host, process, store, reproduce, transmit, display, synchronize, distribute, format, adapt, compress, transcode and publish User Content for purposes of operating, maintaining and providing the Services.
8.4 The foregoing licence includes the right to perform technical modifications necessary to ensure compatibility with Connected Accounts and Third-Party Platforms.
8.5 The User represents and warrants that the User owns or controls all rights necessary for use of the User Content, possesses all required licences, permissions and consents, the User Content does not infringe any intellectual property, privacy or other legal rights of any person, and publication and distribution of the User Content through the Services is lawful.
8.6 The User shall remain solely responsible for all User Content and all consequences arising from its publication, distribution, synchronization or use.
9.1 Access to certain Services may require the purchase of a Subscription Plan. Adoraxe may offer various Subscription Plans, including free trial, individual, professional, business, enterprise or custom plans.
9.2 Features, functionality, usage limits, supported integrations, analytics capabilities, automation limits, storage capacities and support levels may vary depending on the Subscription Plan selected by the User.
9.3 Adoraxe reserves the right to introduce, modify, replace, suspend or discontinue any Subscription Plan at any time, provided that such changes shall not materially reduce the functionality of an active paid subscription during its then-current billing period except where required by law, security, platform dependency or force majeure.
9.4 Certain Services may be subject to usage limitations including limits on connected accounts, posts, automation workflows, storage, API requests, team members, analytics history or other resources.
9.5 Adoraxe reserves the right to monitor usage and enforce reasonable usage limitations to ensure platform stability, security and fair allocation of resources.
10.1 Adoraxe may offer free trial periods to eligible Users for the purpose of evaluating the Services.
10.2 Unless otherwise specified, free trials are intended solely for evaluation purposes and may be subject to feature restrictions, usage limitations or other conditions determined by Adoraxe.
10.3 Adoraxe reserves the right to modify, suspend or terminate any free trial program at any time without notice.
10.4 Where payment information is required at the commencement of a free trial, the User authorizes Adoraxe or its designated payment processor to automatically charge the applicable subscription fee upon expiration of the trial period unless cancelled prior to renewal.
10.5 Users shall remain responsible for reviewing trial expiration dates and managing subscription settings.
10.6 Adoraxe shall have no obligation to provide refunds arising from a User’s failure to cancel a trial prior to automatic conversion into a paid subscription except where required by applicable law.
11.1 Subscription fees shall be charged in accordance with the pricing and billing terms displayed at the time of purchase.
11.2 All fees are payable in advance unless otherwise agreed in writing.
11.3 The User authorizes Adoraxe and its designated payment processors to charge all applicable fees, taxes and recurring subscription charges to the payment method provided.
11.4 Users shall maintain valid and current payment information at all times.
11.5 Failure to provide valid payment information may result in suspension, downgrade or termination of Services.
11.6 Adoraxe reserves the right to revise pricing, subscription fees or billing structures at any time. Changes shall apply prospectively and shall not affect fees already paid for the current subscription period.
11.7 Users shall remain responsible for all taxes, duties, levies and governmental charges arising from their use of the Services, excluding taxes imposed on Adoraxe’s income.
12.1 Unless otherwise cancelled in accordance with these Terms, Subscription Plans shall automatically renew at the conclusion of each applicable subscription period.
12.2 By purchasing a Subscription Plan, the User expressly authorizes recurring charges to the designated payment method until cancellation.
12.3 Renewal charges shall be assessed using the payment method on file at the then-current subscription rate.
12.4 Users may cancel automatic renewal through their account settings or by contacting Adoraxe support prior to the next renewal date.
12.5 Cancellation shall become effective at the conclusion of the current billing cycle unless otherwise specified.
13.1 Except where required by applicable law or expressly stated otherwise by Adoraxe, all fees paid for Subscription Plans are non-refundable.
13.2 No refunds shall be issued for partial subscription periods, unused Services, account downgrades, feature limitations, Third-Party Platform restrictions or user dissatisfaction with engagement, reach, impressions, followers or business outcomes.
13.3 Cancellation of a Subscription Plan shall not relieve the User of any payment obligations already incurred.
13.4 Adoraxe may, in its sole discretion and without creating any obligation, provide refunds, credits or service adjustments on a case-by-case basis.
14.1 Adoraxe respects the privacy of its Users and processes personal information in accordance with its Privacy Policy.
14.2 By using the Services, the User acknowledges and agrees that Adoraxe may collect, process, store, transfer and otherwise use information necessary for providing, maintaining, improving and securing the Services.
14.3 Such information may include account information, profile information, email addresses, authentication credentials and authorization tokens, content and media files, engagement metrics, analytics data, technical usage information and information obtained through authorized Third-Party Platform integrations.
14.4 The User acknowledges that certain information may be processed by third-party service providers acting on behalf of Adoraxe.
14.5 Adoraxe may use aggregated, anonymized or de-identified information for analytics, product improvement, security monitoring, statistical reporting and business operations.
14.6 Adoraxe shall implement commercially reasonable administrative, technical and organizational measures designed to protect information processed through the Services.
14.7 No system, network, transmission method or storage mechanism can be guaranteed to be completely secure.
14.8 Adoraxe shall process personal data in accordance with applicable Indian law, including the Digital Personal Data Protection Act, 2023, as and when in force.
14.9 Where consent is relied upon, such consent shall be free, specific, informed, unconditional and unambiguous and shall be obtained through clear affirmative action.
14.10 Users may withdraw consent at any time, subject to legal or contractual restrictions and the consequences of withdrawal applicable under law.
14.11 Adoraxe may process personal data without consent where permitted by applicable law, including for performance of this contract, compliance with law, security, fraud prevention or other lawful uses.
14.12 Adoraxe shall provide notice describing the personal data collected, the purpose of processing, and the manner of exercising user rights or raising grievances, as required by law.
14.13 To the extent applicable, Users may request access, correction, completion, updating, erasure or grievance redressal in relation to their personal data by contacting Adoraxe.
14.14 Cross-border transfers, if any, shall be handled in accordance with applicable law and any restrictions imposed by the Government of India.
15.1 The Services may provide analytics, engagement metrics, performance reports, audience information, trends, recommendations and related data obtained from Connected Accounts and Third-Party Platforms.
15.2 Such information is provided for informational purposes only.
15.3 Adoraxe does not warrant the completeness, accuracy, reliability, availability or timeliness of analytics information supplied by Third-Party Platforms.
15.4 Users acknowledge that analytics may vary across platforms and may be subject to delays, revisions, limitations or inaccuracies beyond Adoraxe’s control.
15.5 Adoraxe shall not be responsible for decisions, actions or business outcomes resulting from reliance upon analytics or reporting information.
16.1 The Services may be accessed from jurisdictions throughout the world.
16.2 Users accessing the Services from jurisdictions outside India do so at their own initiative and remain responsible for compliance with local laws.
16.3 Adoraxe makes no representation that the Services are appropriate, available or compliant in every jurisdiction.
16.4 Users acknowledge that information may be processed, transferred, stored or accessed in jurisdictions different from the User’s country of residence.
16.5 To the extent applicable, Adoraxe shall endeavor to process personal information in accordance with applicable data protection laws, including requirements relating to cross-border transfers.
17.1 The Services depend substantially upon integrations with Third-Party Platforms.
17.2 Adoraxe does not own, control, operate or maintain Third-Party Platforms.
17.3 Third-Party Platforms may modify APIs, permissions, developer policies, rate limits, access requirements, features or functionality at any time without notice.
17.4 Adoraxe shall not be liable for any interruption, delay, limitation, content removal, account restriction, account suspension, API change, service degradation or other action resulting from the conduct, policies or technical operations of any Third-Party Platform.
17.5 The User acknowledges that continued functionality of certain Services may depend upon permissions and integrations made available by Third-Party Platforms.
17.6 Adoraxe does not guarantee uninterrupted compatibility with any Third-Party Platform.
17.7 Users remain solely responsible for maintaining compliance with all applicable terms, community standards, developer policies, advertising requirements and platform rules imposed by Third-Party Platforms.
17.8 Where a Third-Party Platform suspends, terminates, restricts or otherwise limits access to a Connected Account, Adoraxe shall not be responsible for any resulting loss of content, data, functionality, audience, engagement, revenue, business opportunities or other damages.
18.1 The User acknowledges that the Services are intended solely for lawful and authorized purposes and agrees to use the Services responsibly, ethically and in compliance with all applicable laws, regulations and contractual obligations.
18.2 The User shall remain solely responsible for all activities conducted through their Account, all Connected Accounts linked to the Services, all User Content published, uploaded, synchronized, distributed or managed through the Services, all Automation Rules configured by the User, compliance with applicable laws and regulations, and compliance with all policies, community guidelines and developer requirements imposed by Third-Party Platforms.
18.3 The User shall ensure that all information provided to Adoraxe remains accurate, complete and current at all times.
18.4 The User shall promptly update any information that becomes inaccurate or outdated.
18.5 The User shall cooperate with Adoraxe in connection with investigations concerning misuse, security incidents, legal requests or compliance obligations.
19.1 The User shall not use the Services in any manner that violates applicable law, infringes the rights of any third party, interferes with the operation of the Services, threatens the security or integrity of the Services, damages Adoraxe’s reputation or business interests, or exposes Adoraxe to legal, regulatory or financial liability.
19.2 Without limiting the foregoing, Users shall not impersonate another person or entity, provide false or misleading information, attempt to gain unauthorized access to any system or account, circumvent security measures or authentication mechanisms, interfere with servers, networks or infrastructure, exploit vulnerabilities in the Services, distribute malware, ransomware, spyware, viruses or other malicious code, engage in fraudulent activities, manipulate analytics or engagement metrics, harvest, scrape or collect data without authorization, use the Services in a manner that violates Third-Party Platform policies, or assist others in engaging in prohibited conduct.
19.3 Adoraxe reserves the right to investigate suspected violations and take any action reasonably necessary to protect the Services, its users and its business interests.
20.1 Users shall not upload, publish, synchronize, distribute, transmit or otherwise make available through the Services any Content that is unlawful, infringes copyrights, trademarks, patents, trade secrets or other intellectual property rights, violates privacy rights, publicity rights or confidentiality obligations, is defamatory, libelous or misleading, promotes illegal activities, constitutes fraud or misrepresentation, contains malicious code, encourages violence, terrorism or criminal conduct, contains unlawful hate speech or discriminatory material, violates sanctions, export control laws or governmental restrictions, or otherwise exposes Adoraxe to legal or regulatory liability.
20.2 Adoraxe shall not be obligated to review User Content but reserves the right to remove, disable access to, restrict or investigate any Content where reasonably necessary.
20.3 Adoraxe’s decision to remove or not remove any Content shall not create any obligation to monitor future Content.
21.1 The User represents, warrants and undertakes that all information provided to Adoraxe is accurate and complete, the User possesses all necessary rights and authorizations required to use the Services, all Connected Accounts are lawfully controlled by the User, all permissions granted to Adoraxe are valid and enforceable, User Content is lawful and does not infringe any third-party rights, use of the Services will comply with applicable laws and regulations, the User has obtained all necessary consents required for processing any personal information contained in User Content, and the User shall not use the Services in a manner that could expose Adoraxe to legal, financial or reputational harm.
21.2 These warranties shall survive termination of the Services.
22.1 Except for User Content, all rights, title and interest in and to the Services, including software, technology, source code, object code, interfaces, algorithms, designs, trademarks, service marks, logos, graphics, documentation, databases, analytics frameworks and related intellectual property shall remain the exclusive property of Adoraxe and its licensors.
22.2 Nothing contained in these Terms transfers ownership of Adoraxe intellectual property to any User.
22.3 Subject to compliance with these Terms, Adoraxe grants the User a limited, non-exclusive, non-transferable, revocable licence to access and use the Services solely for their intended purposes.
22.4 The User shall not copy, modify or create derivative works of the Services, reverse engineer, decompile or disassemble any portion of the Services, attempt to discover source code, remove proprietary notices, commercially exploit the Services except as expressly permitted, or use Adoraxe intellectual property without prior written authorization.
22.5 Any unauthorized use of Adoraxe intellectual property may result in immediate suspension or termination of access and may give rise to legal remedies.
23.1 Users may voluntarily provide comments, suggestions, ideas, recommendations, feedback or improvement proposals relating to the Services (“Feedback”).
23.2 The User acknowledges that Feedback is provided voluntarily and without expectation of compensation.
23.3 The User grants Adoraxe a perpetual, irrevocable, worldwide, royalty-free, transferable and sublicensable right to use, modify, implement, commercialize and otherwise exploit Feedback for any lawful purpose.
23.4 Adoraxe shall have no obligation to credit, compensate or notify the User regarding the use of Feedback.
24.1 Adoraxe reserves the right, but assumes no obligation, to monitor use of the Services for purposes including security, fraud prevention, abuse detection, regulatory compliance, service improvement and enforcement of these Terms.
24.2 Adoraxe may investigate suspected violations of these Terms and may cooperate with law enforcement agencies, regulators, courts or governmental authorities as required by law.
24.3 Adoraxe may preserve and disclose information where reasonably necessary to comply with legal obligations, protect the rights or safety of Adoraxe, protect other users, investigate fraud, abuse or misconduct, or enforce these Terms.
25.1 Adoraxe may suspend, restrict, disable or limit access to the Services where reasonably necessary to investigate suspected violations of these Terms, protect the security, integrity or availability of the Services, comply with legal or regulatory obligations, prevent fraud, abuse or unauthorized activities, protect Adoraxe, its users or Third-Party Platforms from harm, or address technical, operational or security concerns.
25.2 Suspension may occur with or without prior notice where circumstances reasonably require immediate action.
25.3 Adoraxe shall not be liable for losses arising from lawful suspensions implemented pursuant to this Section.
26.1 Users may terminate their Account at any time through available account settings or by contacting Adoraxe support.
26.2 Adoraxe may terminate or suspend access to the Services immediately upon notice where the User materially breaches these Terms, engages in unlawful conduct, exposes Adoraxe to legal, regulatory or financial risk, continued provision of Services becomes impractical or unlawful, or Adoraxe reasonably determines that termination is necessary to protect its legitimate business interests.
26.3 Upon termination, the User’s right to access and use the Services shall immediately cease, Adoraxe may disable access to Connected Accounts, Adoraxe may delete or archive information in accordance with its retention policies, outstanding payment obligations shall remain payable, and provisions intended to survive termination shall remain in effect.
26.4 Termination shall not limit any rights or remedies available to Adoraxe under applicable law or these Terms.
27.1 Following termination, Adoraxe shall have no obligation to continue providing the Services.
27.2 The User acknowledges that certain information may remain in backup systems, logs, security archives, legal compliance records or other systems for a commercially reasonable period.
27.3 Adoraxe shall not be responsible for any loss of data, content, analytics, audience information, automation configurations or other materials resulting from termination, except where required by applicable law.
27.4 Sections relating to intellectual property, indemnification, limitation of liability, dispute resolution, governing law and all provisions intended by their nature to survive shall continue in full force and effect.
28.1 THE SERVICES ARE PROVIDED ON AN “AS IS”, “AS AVAILABLE” AND “WITH ALL FAULTS” BASIS TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW.
28.2 ADORAXE MAKES NO REPRESENTATION, WARRANTY OR GUARANTEE OF ANY KIND, WHETHER EXPRESS, IMPLIED, STATUTORY OR OTHERWISE, INCLUDING ANY IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, NON-INFRINGEMENT, ACCURACY, RELIABILITY, QUALITY, AVAILABILITY OR PERFORMANCE.
28.3 ADORAXE DOES NOT WARRANT THAT THE SERVICES WILL BE UNINTERRUPTED, ERROR-FREE, ALWAYS AVAILABLE, SECURE OR FREE FROM VULNERABILITIES, THAT DEFECTS WILL BE CORRECTED, THAT THE SERVICES WILL BE COMPATIBLE WITH ALL THIRD-PARTY PLATFORMS, OR THAT THE SERVICES WILL MEET THE USER’S EXPECTATIONS OR REQUIREMENTS.
28.4 ADORAXE DOES NOT GUARANTEE increased followers, improved engagement, improved reach, increased revenue, improved conversion rates, increased impressions, improved brand performance or any particular commercial or marketing outcome.
28.5 Users acknowledge that social media performance depends upon numerous factors beyond Adoraxe’s control including platform algorithms, audience behavior, competitor activity, content quality, market conditions and platform policies.
29.1 Adoraxe does not guarantee continuous or uninterrupted operation of the Services.
29.2 The Services may be suspended or interrupted due to system maintenance, security updates, software changes, Third-Party Platform outages, internet failures, cybersecurity incidents, force majeure events or other reasons beyond Adoraxe’s reasonable control.
29.3 Adoraxe shall not be liable for losses arising from temporary or permanent interruption of the Services.
30.1 To the maximum extent permitted by law, Adoraxe, its Affiliates, officers, directors, shareholders, employees, consultants, contractors, agents, licensors and service providers shall not be liable for any indirect, incidental, consequential, exemplary, special or punitive damages.
30.2 Without limiting the foregoing, Adoraxe shall not be liable for loss of profits, loss of revenue, loss of business opportunities, loss of goodwill, loss of reputation, loss of followers, loss of audience, loss of engagement, loss of data, business interruption, cost of substitute services or any other indirect or consequential loss.
30.3 To the maximum extent permitted by law, Adoraxe’s aggregate liability arising out of or relating to the Services shall not exceed the total fees actually paid by the User to Adoraxe during the twelve (12) months immediately preceding the event giving rise to the claim.
30.4 If the User has not paid any fees to Adoraxe, Adoraxe’s maximum liability shall not exceed INR 5,000.
30.5 The limitations set forth in this Section shall apply regardless of the theory of liability and even if Adoraxe has been advised of the possibility of such damages.
31.1 The User shall defend, indemnify and hold harmless Adoraxe, its Affiliates, officers, directors, employees, consultants, shareholders, representatives and agents from and against any claims, demands, actions, proceedings, losses, damages, penalties, liabilities, costs and expenses arising out of or relating to User Content, Connected Accounts, violation of these Terms, infringement of copyrights, trademarks or other intellectual property rights, defamation claims, privacy claims, publicity rights claims, platform policy violations, regulatory investigations, governmental proceedings, misuse of the Services, negligence, fraud or misconduct of the User.
31.2 Adoraxe reserves the right to assume exclusive control of the defense of any matter subject to indemnification.
32.1 Any claim or cause of action arising out of or relating to the Services must be commenced within one (1) year after the claim first arose.
32.2 Any claim not commenced within such period shall be permanently barred to the maximum extent permitted by law.
33.1 Prior to commencing arbitration, the parties shall first attempt to resolve the dispute through good faith negotiations.
33.2 The complaining party shall provide written notice of the dispute setting forth sufficient details of the claim.
33.3 The parties shall have thirty (30) days to attempt resolution before arbitration may be commenced.
34.1 Any dispute, controversy or claim arising out of or relating to these Terms, the Services or the relationship between the parties shall be finally resolved by binding arbitration.
34.2 The arbitration shall be governed by the Arbitration and Conciliation Act, 1996, as amended from time to time.
34.3 The arbitral tribunal shall consist of a sole arbitrator.
34.4 The sole arbitrator shall be appointed mutually by the parties, failing which in accordance with applicable law.
34.5 The seat and legal place of arbitration shall be Mumbai, Maharashtra, India.
34.6 The language of the arbitration shall be English.
34.7 The arbitrator may conduct hearings virtually, physically or through hybrid means.
34.8 The arbitrator shall have authority to award all remedies available under applicable law.
35.1 To the maximum extent permitted by law, all disputes shall be resolved solely on an individual basis.
35.2 Users shall not participate in class actions, collective actions, representative actions, mass claims or consolidated proceedings unless required by applicable law.
36.1 If twenty-five (25) or more claims involving common questions of law or fact are filed against Adoraxe by the same or coordinated counsel, the parties agree that such claims shall constitute a mass arbitration.
36.2 Mass arbitration claims may be processed in batches of claims to promote efficiency and reduce costs.
36.3 Claims not included in an initial batch may be stayed pending resolution of earlier batches.
36.4 This procedure is intended to ensure fair and efficient resolution of multiple related claims.
37.1 These Terms shall be governed by and construed in accordance with the laws of India without regard to conflict of law principles.
37.2 Subject to the arbitration provisions herein, the courts at Mumbai, Maharashtra shall have exclusive jurisdiction over all matters relating to these Terms.
38.1 Nothing in these Terms shall prevent Adoraxe from seeking temporary, preliminary or permanent injunctive relief, specific performance or other equitable remedies before a court of competent jurisdiction.
38.2 The User acknowledges that unauthorized use of the Services or infringement of Adoraxe’s intellectual property rights may cause irreparable harm for which monetary damages may be inadequate.
39.1 Adoraxe shall not be liable for any failure or delay in performance resulting from events beyond its reasonable control.
39.2 Such events include natural disasters, acts of God, pandemics, epidemics, government actions, war, civil disturbances, internet failures, telecommunication failures, cyberattacks, Third-Party Platform outages, power failures and other unforeseeable events.
40.1 Users may not assign or transfer their rights or obligations under these Terms without prior written consent of Adoraxe.
40.2 Adoraxe may assign or transfer its rights and obligations without restriction in connection with a merger, acquisition, restructuring, sale of assets or corporate reorganization.
41.1 If any provision of these Terms is held invalid, illegal or unenforceable, the remaining provisions shall continue in full force and effect.
42.1 Failure by Adoraxe to enforce any right or provision shall not constitute a waiver of such right or provision.
43.1 These Terms, together with the Privacy Policy, Cookie Policy and other policies referenced herein, constitute the entire agreement between the parties.
43.2 These Terms supersede all prior or contemporaneous agreements, communications, representations and understandings relating to the subject matter hereof.
Adoraxe Private Limited
Registered Office:
“ INNOV8, RCity, 4th Floor,
RCity Offices,
Lal Bahadur Shastri Marg,
Ghatkopar,
Mumbai, Maharashtra 400086,
India”
Website: https://adoraxe.com
Legal & Compliance: accounts\@adoraxe.com
Customer Support: support\@adoraxe.com
45.1 Adoraxe respects the privacy of its Users and is committed to processing personal information in accordance with applicable laws, including the Digital Personal Data Protection Act, 2023, together with any rules, regulations, amendments, notifications or governmental directions issued thereunder from time to time.
45.2 By accessing or using the Services, the User acknowledges and agrees that Adoraxe may collect, receive, record, organize, store, adapt, retrieve, use, disclose, share, transfer, process, erase or otherwise handle personal information and Digital Personal Data to the extent reasonably necessary for the operation, administration, maintenance, security, improvement and provision of the Services.
45.3 Such information may include account registration details, contact information, authentication credentials, authorization tokens, profile information, Connected Account information, content and media files, analytics and engagement information, technical usage information, device information, communication records and any other information lawfully obtained through the User’s interaction with the Services or authorized integrations with Third-Party Platforms.
45.4 Where consent is required under applicable law, Adoraxe shall obtain such consent through clear affirmative action after providing an appropriate notice specifying the categories of personal data being processed, the purposes of processing, the manner in which Users may exercise their rights and the grievance redressal mechanisms available to them.
45.5 The User may withdraw consent at any time through the mechanisms made available by Adoraxe, subject to legal obligations, contractual requirements and the consequences of such withdrawal under applicable law. Withdrawal of consent may affect Adoraxe’s ability to provide certain Services or functionalities.
45.6 Adoraxe may process personal information without consent where such processing is permitted or authorized by applicable law, including for performance of contractual obligations, compliance with legal requirements, protection of legal rights, fraud prevention, cybersecurity purposes, dispute resolution, enforcement of these Terms, protection of users, prevention of abuse and other legitimate uses recognized under applicable law.
45.7 Users represent, warrant and undertake that they possess all necessary rights, permissions, authorizations and lawful bases required for the collection, use, disclosure and processing of any personal information uploaded, synchronized, published, transmitted or otherwise made available through the Services and shall be solely responsible for obtaining all required consents from affected individuals.
45.8 Adoraxe shall implement commercially reasonable administrative, technical, physical and organizational safeguards designed to protect personal information and Digital Personal Data against unauthorized access, disclosure, alteration, destruction, misuse, loss or other unlawful processing. However, no method of transmission, storage or security measure can be guaranteed to be completely secure and Adoraxe does not warrant absolute security.
45.9 In the event of an actual or suspected personal data breach, security incident or unauthorized access affecting personal information processed through the Services, Adoraxe may investigate, contain, mitigate and remediate such incident and shall provide notifications to affected individuals and competent authorities where required by applicable law.
45.10 Users may exercise rights available under applicable law, including rights relating to access, correction, completion, updating, erasure, consent withdrawal, grievance redressal and nomination, by contacting Adoraxe through the contact details specified in the Privacy Policy or such other channels as Adoraxe may designate from time to time.
45.11 Adoraxe may engage third-party service providers, cloud infrastructure providers, subprocessors, payment processors, analytics providers, communication providers and technology partners for purposes connected with the operation of the Services. Such parties shall be permitted to process personal information solely to the extent reasonably necessary for the performance of their services and subject to appropriate contractual and security safeguards.
45.12 Personal information may be processed, stored, accessed or transferred outside the User’s jurisdiction, including outside India, to the extent permitted by applicable law and subject to any restrictions, conditions or requirements imposed by competent governmental authorities.
45.13 Adoraxe may retain personal information and Digital Personal Data for as long as reasonably necessary to fulfil the purposes for which it was collected, comply with legal obligations, maintain security and audit records, resolve disputes, enforce agreements, protect legitimate business interests and comply with applicable laws.
45.14 Upon expiry of the applicable retention period and subject to any legal requirement requiring continued retention, Adoraxe may delete, anonymize or irreversibly de-identify personal information in accordance with its internal retention policies.
45.15 Adoraxe shall maintain an appropriate grievance redressal mechanism for addressing concerns relating to the processing of personal information and Digital Personal Data. Details of the Grievance Officer and grievance procedure shall be made available through the Privacy Policy.
45.16 Nothing in these Terms shall be construed as limiting any statutory rights available to Data Principals under applicable law.
45.17 The User acknowledges and agrees that additional information relating to Adoraxe’s collection, processing, storage, sharing, retention and protection of personal information is set out in the Privacy Policy, which forms an integral part of these Terms and is incorporated herein by reference.
46.1 If any provision is held invalid or unenforceable, the remainder shall continue in full force and effect.
46.2 No waiver shall be effective unless in writing.
46.3 These Terms, together with the Privacy Policy, Cookie Policy and any referenced policies, constitute the entire agreement between the parties.