LEGAL
USER DATA DELETION
How to request deletion of your Adoraxe account and any data we hold from your connected social media accounts.
Last updated
15 September 2026
Effective date: 15 September 2026
Self-serve deletion is in progress. The in-app “Delete my account” control is currently being built. Until it ships, deletion requests are handled by our support team by email, as described in section 02. Requests made this way are actioned in full and within the timelines set out below.
Adoraxe Private Limited (“Adoraxe”, “we”, “our” or “us”) lets you connect third-party social media accounts so that content you publish on one platform can be distributed to the others. To do this we store your Adoraxe account details, the access tokens for the accounts you connect, and the content and analytics associated with those accounts.
You can ask us to delete all of it at any time, free of charge. This page explains how to make that request, what is deleted, and how long it takes.
To request deletion of your Adoraxe account and all associated data:
1. Email support@adoraxe.com from the email address registered to your Adoraxe account.
2. Use the subject line “Data Deletion Request”.
3. In the body, confirm that you want your account and all associated data deleted, and
list the connected social media accounts the request covers.
We acknowledge requests within 7 days. We may ask you to confirm ownership of the account first, so that nobody else can delete your data on your behalf.
Your data is deleted from our active systems within 30 days of the request being verified, and purged from encrypted backups within a further 90 days as those backups cycle out. We confirm by email once deletion is complete. Deletion is permanent and cannot be reversed.
Once your request is verified, we delete:
• your Adoraxe account and profile details;
• the access tokens and credentials for every social media account you connected;
• the profile information, posts, media and captions we retrieved from those accounts;
• analytics, engagement metrics and reports generated from those accounts; and
• scheduled and draft content held in your Adoraxe workspace.
We may retain a limited set of records where legally required — tax and accounting records, billing records, information needed to resolve an active dispute, and security and fraud-prevention records. These are access-restricted, are not used to provide the Services, and are deleted or irreversibly anonymized once retention is no longer required.
Deleting your data from Adoraxe does not remove anything from the social media platforms themselves. Content already published to Instagram, Facebook, Threads, X, TikTok, YouTube or LinkedIn stays on that platform and must be removed there directly.
You can disconnect Adoraxe from a social media account yourself at any time. This immediately revokes our access and stops any further collection of data from that account.
• Facebook: Settings & Privacy → Settings → Apps and Websites → select Adoraxe → Remove.
• Instagram: Settings → Website Permissions → Apps and Websites → select Adoraxe → Remove.
• Threads: Settings → Account → Apps and Websites → select Adoraxe →
Remove.
Removing Adoraxe from a platform revokes access going forward, but does not by itself delete data we have already stored. To have that erased as well, send a deletion request as described in section 02.
Adoraxe Private Limited
INNOV8, RCity, 4th Floor,
RCity Offices,
Lal Bahadur Shastri Marg,
Ghatkopar,
Mumbai – 400086,
Maharashtra, India
Data deletion requests: support@adoraxe.com
Legal & Compliance: accounts@adoraxe.com
See also our Privacy Policy.