PRIVACY POLICY

This Privacy Policy applies to:

• visitors to the Adoraxe website;
• users of the Services;
• business and enterprise customers;
• users who connect third-party social media accounts to the Services; and
• individuals who contact Adoraxe through support channels, email, or other means.

This Privacy Policy does not govern the privacy practices of third-party platforms. You remain subject to the privacy policies, developer terms, and platform rules of any connected third-party platform.

3.1 Information you provide directly

We may collect limited information that you voluntarily provide, such as:

• email address;
• company or organization name;
• name or display name, if provided;
• support requests, feedback, and correspondence;
• billing and subscription details, if and when paid services are offered; and
• any other information you choose to submit through the Services.

We do not intentionally collect native account passwords for the Services. However, we may collect phone numbers and other information where necessary to enable account verification, authentication, platform integrations or the provision of the Services.

3.2 Connected account information

Where you connect a social media account, page, channel, profile, business account, or organization account to the Services, we may access information made available through the permissions you authorize.

Depending on the platform and permissions granted, this information may include:

• profile information;
• account identifiers;
• page and business account information;
• posts and publications;
• images and videos;
• content metadata;
• engagement information;
• audience insights;
• analytics information;
• organizational information;
• publishing permissions; and
• other information necessary for operation of the Services.

We do not intentionally access private messages, direct messages, or private communications unless expressly disclosed and separately authorized.

Users represent and warrant that they possess all necessary rights, permissions, authorizations, and authority to connect, access, manage, publish, synchronize, schedule, or otherwise use any third-party account, page, profile, business account, organization account, or content through the Services. Adoraxe shall not be responsible for unauthorized account connections, account misuse, or activities performed by Users without appropriate authorization.

3.3 Technical and usage information

We may automatically collect limited technical and usage information, including:

• IP address;
• browser type and version;
• operating system;
• device information;
• log files;
• security logs;
• usage metrics;
• diagnostic information; and
• service interaction data.

3.4 Cookies and similar technologies

We may use cookies, pixels, SDKs, local storage, and similar technologies to operate the Services, remember preferences, improve performance, measure usage, and support analytics. Additional details may be provided in our Cookie Policy.

We may process information for purposes including:

• providing and maintaining the Services;
• facilitating content publication and synchronization;
• managing connected platform integrations;
• authenticating access where required for the Services;
• generating analytics and reporting;
• processing billing and subscription transactions, if applicable;
• responding to support requests;
• improving service performance and functionality;
• detecting security threats, abuse, and fraud;
• complying with legal obligations;
• enforcing contractual rights; and
• protecting the integrity, security, and reliability of the Services.

We process information:

• with your consent where required;
• for performance of contractual obligations;
• for compliance with applicable laws;
• for prevention of fraud, abuse, and unauthorized activity;
• for network and information security purposes; and
• for other lawful purposes permitted under applicable law.

Where consent is used as the basis for processing, you may withdraw consent in the manner described in this Policy, subject to legal or contractual restrictions.

Adoraxe shall process Digital Personal Data and other information in accordance with applicable data protection, privacy, cybersecurity, consumer protection, intermediary, electronic commerce, and information technology laws, including the Digital Personal Data Protection Act, 2023 and rules framed thereunder, to the extent applicable.

We do not sell personal information.

We may disclose information:

• to cloud hosting providers;
• to infrastructure providers;
• to analytics and monitoring providers;
• to payment processors, if applicable;
• to professional advisors;
• to law enforcement agencies and regulators where legally required;
• in connection with mergers, acquisitions, restructurings, or corporate transactions; and
• to other service providers engaged for operation of the Services.

Where appropriate, such parties will be limited to the minimum information reasonably necessary for the relevant purpose and may be bound by confidentiality and data-protection obligations.

In connection with mergers, acquisitions, investments, financings, asset sales, restructurings, insolvency proceedings, reorganizations, or other corporate transactions involving Adoraxe.

Information processed through the Services may be stored, processed, or accessed in jurisdictions outside your place of residence, including through cloud infrastructure and technology providers engaged by Adoraxe.

Where required, we shall implement reasonable safeguards designed to protect transferred information and comply with applicable legal requirements.

We retain information only for as long as reasonably necessary to:

• provide the Services;
• comply with legal obligations;
• resolve disputes;
• maintain security records;
• enforce agreements; and
• protect legitimate business interests.

Retention periods may vary depending on the category of information, the nature of the Services used, legal requirements, and operational needs. We may retain certain information in backup systems, logs, or archives for a limited period after deletion or account closure.

You may request deletion of your account in accordance with procedures made available through the Services or by contacting us.

Upon account deletion, we shall take reasonable steps to delete or anonymize information, subject to legal obligations, backup retention requirements, dispute resolution requirements, fraud prevention purposes, and compliance obligations.

We maintain administrative, technical, physical, and organizational safeguards designed to protect information against unauthorized access, disclosure, misuse, alteration, destruction, or loss.

However, no security measure can guarantee absolute protection, and you acknowledge that transmission and storage of information involve inherent risk.

The Services are not intended for children except as permitted by applicable law and the Terms of Use.

Where required by law, use of the Services by minors shall require appropriate parental or guardian authorization. If we become aware that information has been collected from a child in violation of applicable law, we may delete or restrict such information as appropriate.

Subject to applicable law, you may have rights relating to:

• access to information;
• correction of inaccurate information;
• updating information;
• deletion of information;
• withdrawal of consent;
• grievance redressal; and
• other rights recognized under applicable law.

Requests may be submitted through the contact information specified below. We may need to verify your identity before responding to your request.

You may submit privacy-related complaints, requests, or concerns through the contact details below.

We shall maintain a grievance redressal mechanism in accordance with applicable law. We aim to acknowledge privacy-related complaints promptly and resolve them within a reasonable time, subject to the nature and complexity of the request. Consumer-facing e-commerce materials in India reflect a 48-hour acknowledgment and 30-day resolution standard for complaints.

We reserve the right to modify, amend, or update this Privacy Policy from time to time.

Material changes shall become effective upon publication on the website or through other notification methods determined by Adoraxe. Your continued use of the Services after such changes become effective constitutes acceptance of the updated Policy.

Adoraxe Private Limited

INNOV8, RCity, 4th Floor,
RCity Offices,
Lal Bahadur Shastri Marg,
Ghatkopar,
Mumbai – 400086,
Maharashtra, India

Website: https://adoraxe.com

Legal & Compliance: accounts@adoraxe.com

Support: support@adoraxe.com

Grievance Officer: Available upon request